I made the mistake of bringing my gf here 2/18 to celebrate - Catch Steak LA Los Angeles - Kaufe eine Reservierung
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🤮 1/5 - I made the mistake of bringing my gf here 2/18 to celebrate
By 👻 @Racheal O., 02/19/2023 3:00 am
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I made the mistake of bringing my gf here 2/18 to celebrate her birthday. Something I'll never forget. It all started with the security guard or man who regulates the waiting area. Not sure if he has a title. I was taking a picture of my friend on the stairs for her birthday. I had absolutely NO idea that pictures were apparently not allowed. I've never met a camera parole police that was as obnoxious as the person at Catch Steak, wow! He talks with his hands and was very loud. I don't like embarrassment. So I told him it's ok he doesn't have to over explain hisself and please don't come to close to us because it's embarrassing all the attention he was putting on us. We went outside to take pics and this photo parole police surpassed everyone who was taking pics and comes directly to me and my friend and begins his rant. He even said he had wait outside but followed us back inside. Not sure what that was about. Unbeknownst to us we weren't allowed to take pics out there neither. We finally sat down (I requested a booth from the first time I walked in. I am 100% aware that there was a possibility that one wouldn't be available but we were told they'd try to get us one.) Apparently they were all unavailable, so we sat in a random area in the middle cold. Then the manager had the nerves to come up to me and lie in my face to tell me that people put in a reservation weeks in advance for the booth and continuously & shallowly apologize. Do I look like Ernie McSternie?! No one did that. I'd rather him just tell me "it's reserved; I'm Sorry" and go along with his day. Don't insult my intelligence. To add insult to injury. The manager watched someone take a picture inside the dining room. So I'm very confused. However our waiter also took pics of us. I've been to Catch several times and was never told this about picture thing. So it just became more and more confusing. A booth opened up and was left unoccupied. If the manager had any efficient managerial skills. He would've came back to us and told us that a booth was now available and asked if we would've liked to move. But it seems like he just started that day so I am uncertain if they gave him proper training. Incompetent. I used to LOVE this restaurant; was actually one of my favorites. It's so unfortunate that poor customer service can make so much of an impact on how you see things. This was a very poor experience. I will not be recommending Catch Steak to ANYONE I know and unfortunately I do not see myself returning. The food this time around wasn't good. The baked king crab roll was extremely salty (I felt so bad because I recommended this place and recommended the king crab to my gf) the steak surprisingly lacked flavor. Prior to the food coming out. I told them I know this has been a really poor experience but at least I know the food is great here! Well joke was on me! Bc that evening it was not! So disappointing.
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