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🤮 1/5 - Poor Customer Service
By 👻 @mikew2222, 06/19/2023 3:00 am
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My choice for my Father's Day dinner with my family was Catch LA. It was my first time dining there. The restaurant had a peaceful atmosphere, good service, but the food we thought would be better but it was ok. The surprise to me was when the waiter reached for my appetizer dish an entire glass of water spilled all over me that caused a seen cleaning as employees rushed to help dry up the water. We assumed the gentleman wearing the light green glasses was the manager or someone who was in charge of the restaurant as he constantly walked around the restaurant checking things out. To our amazement not one Host, maître d' or manager from the restaurant came to our table to apologize or to ask if everything was ok. In every restaurant when u see something like this happens someone from the restaurant "ALWAYS approach and speak to the guest. To make matters worse while we're eating our dessert the waiter brings over cookies saying they were compliments of the restaurant for the water that was spilled on me. NOT A GOOD LOOK. That was our first and last time dinning there.
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