Relaxing stay at the Carillon - Carillon Miami Wellness Resort - Trade Reservierungs
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🙂 4/5 - Relaxing stay at the Carillon
By 👻 @David S, 04/03/2024 3:00 am
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Overall, I was pleasantly surprised by the Carillon and had a very good and relaxing visit. While others have correctly pointed out that it is not truly a 5 star property, I think it does live up to at least 4 stars in terms of quality of the rooms, the amenities and overall atmosphere. If you are passionate about health and wellness it is a great place to stay and there are many more pros than cons. It is in a great location in a quieter section of North Miami Beach and has a Publix across the street which is very convenient. When I checked in, I came in first thing in the morning and I was extremely happy that the hotel was able to accommodate my early check in request. That was a huge plus. I did not get an upgrade however despite booking with AMEX Fine Hotels and Resorts. It would have been a nice gesture for the front desk person to offer a complimentary breakfast upon arrival as I was waiting for my room to be ready and since no upgrade was offered and I had a complimentary breakfast offer throughout my stay. However this was flatly and somewhat rudely denied. The hotel will offer you a complimentary spa treatment as a makeup for the lack of upgrade but the items offered are more like sample treatments and are not really of any significant value. Pros: 1. My room was very nice. It had a partial ocean view (which they call ocean view as opposed to ocean front which faces the ocean directly). I would highly recommend getting a room with a balcony as some rooms do not have windows that open. Rooms have kitchenette and are very much like a luxury apartment. The rooms are very quiet and there is very little noise from other rooms or hallways. 2. Very nicely appointed gym which is open 24 hrs. It would be nice to have more variety in terms of kettlebells, and there isn't really a bench press to speak of, but it has plenty of equipment that gets the job done and was never that crowded. 3. I had a great massage at the spa and enjoyed the sauna daily. They also have a great rooftop pool for relaxing and swimming laps. They do not have a cold plunge in the spa and should definitely consider adding one. Sauna could be hotter. 4. Tons of great fitness classes daily to choose from. 5. Very easy to get a beach chair and umbrella and the beach is nice. Beach staff are pleasant and helpful and there is not a long wait to get help to direct you to a chair. More effort could be made to ensure the beach area is kept clean however and in order to be a truly high end resort, I would suggest an upgrade to loungers with cushions which are way more comfortable than the current ones. 6. Hotel property is well maintained and has a very relaxing, quiet, and stress free atmosphere. Clientele are generally upscale couples and families. If you are looking for the trendy vibe similar to the W or the Edition in South Beach, this is not the hotel for you. 7. Staff are generally helpful and courteous. Maids did a great job both during the day and at turn-down service in the evening. Cons: The Strand Restaurant was by far the worst part of the hotel. Service is agonizingly slow, and having to be made to wait for a table when the restaurant was half empty was very frustrating. Wait staff are inattentive and often disappear for long periods of time, and food at breakfast was average at best. Seating outdoors was offered on some days and others not. Tables by the window offer a view out towards the beach but are not shaded so when they seat you there it gets very hot and you are blinded by the sun. In summary, it is the little things that the Carillon can improve upon to make it a 10/10 experience but overall, I had an excellent stay and would definitely consider a return.
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