Poor service. Gone downhill - Bombay Brasserie London - Kaufe eine Reservierung
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🤮 1/5 - Poor service. Gone downhill
By 👻 @RitsLondon, 03/12/2023 4:00 am
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Booked with my family this Sunday for weekend brunch buffet. The service from the moment we walked in was extremely slow. I had to ask twice for our drinks. And when we wanted to order more water it was hard to find a staff member to help. When we were shown to our table there was no explanation of the buffet. For instance half way through our mains I noticed other tables ordering fresh naans to their table and only then asked for the same. By which time one of my sons had finished his mains. I am vegetarian so for me the food selection in the buffet was great. The food was tasty. However in mains there was only chicken and lamb byrani for non veg. For my husband and x2 sons this was an extremely poor selection particularly when we are charged £48 per head. The decor of the restaurant is beautiful particularly in the reception area - very old india. When I asked several staff to explain when the historic Indian pictures were from their response was ‘I have no idea’. Not even an offer to find out nor any interest. In fact that sums up the staff in our whole time there…..a complete lack of interest and engagement. Such a shame as we have fond memories of this restaurant and the food quality is good. But let down severely by the service.
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