A good restaurant spoiled by antagonistic front of house staff - Blonde Restaurant Edinburgh - Kaufe eine Reservierung
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Ranked #4 in Edinburgh's Best Restaurants.
🤢 2/5 - A good restaurant spoiled by antagonistic front of house staff
By 👻 @Louise P, 03/24/2024 3:00 am
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We’ve always enjoyed going to Blonde for a meal so I happily booked it for my daughters Big birthday celebration– Saturday 6pm We arrived just before 5.55 and attempted to enter but were very firmly denied as it was not yet 6 o’clock! So although the door was open for staff we were kept standing outside in a damp 5 degrees. We had over 80’s with us who needed to sit down but apparently they weren’t ready for us as they still had tables to set! What happened to the ‘customer always comes first’? Surely good customers arrive with enough time to get settled at the table for the time booked. We could see our table was ready but what restaurant doesn’t set up after the lunch time session? I wonder if we had arrived late what the reception would have been? Having been in hospitality for 30 years I was appalled at the lack of welcome and consideration for their customers – the staff were very curt and lacked warmth and friendliness which is so necessary in the hospitality business. The food was good but the reception really spoiled our evening Maybe things weren’t good in the kitchen/front of house management but this should not overspill into the restaurant. Very disappointing and quite upsetting as we’ve always been so happy there in the past.
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