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🤮 1/5 - Totally ruined birthday party with over $2,000 bill.
By 👻 @emily c, 10/03/2021 3:00 am
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I booked for my husband's birthday for 10 people with pre fixed menu and 9 bottles of wine reserved. I booked for the event 2 months ago knowing how busy the restaurant gets. Our dinner reservation was for 6pm. Around 9 o'clock, the lady manager said that there was 3 hour limit and there was another birthday party booked for 9:15pm. Plus, she said that the next party was coming in 5 minutes. We were very shocked because we were planning to stay till the close which was 11pm. I complained that there was no notification nor any statement on the contract that stated that there was 3 hour time limit. I wanted to talk to event coordinator/Jessica since we emailed back and forth for 2 months. They said that she was not there at that night. We literally got kicked out. We couldn't even cut our cake because we were in hurry. We were out driving around to look for another place to cut the birthday cake for more than an hour. It totally ruined our birthday celebration with over $2,000 bill. I can't believe this happened. I emailed the event coordinator explaining what happened and asked how come she didn't notify me about 3 hour time limit. 3 days have passed. No reply no apology nothing!!! Never going back to this place again. People be careful. The staff were very rude and very forceful. I can't get over the fact that I spent over $2,000 for this horrible birthday party. I wouldn't have booked for the party if I knew there was 3 hour time limit. 0 star.
UPDATE:
Jessica/ the event coordinator replied and said that the management team are claiming that they did not in fact ask us to leave in any way, rather they asked if they could clear our entrees in order to move our party onto the dessert course. I shared this email with our guests that night. All my guests are shocked and very upset about how they are lying. There was no misunderstanding there. We were asked to leave very clearly and very forcefully. I wish I videotaped all of these. I am contacting their director of operations and owner regarding this.
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