What an awful experience tonight. - Benihana Orlando - Kaufe eine Reservierung
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🤮 1/5 - What an awful experience tonight.
By 👻 @Drew R., 03/25/2023 3:00 am
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It's been six years since we've visited Orlando and I wanted to recreate the experience we first had at Benihana for my kids. $428 later for our 6 top, I'm regretting stepping back to their ridiculous location. I made a reservation a month ago for 6 at 7:30 to arrive early and wait 40 minutes for our table. It's almost as if reservations are "call ahead" seating.I asked for the full menu since it should be provided upon request. I was told that everything available is on the weekend menu only. That should've been red flag number one. Here's where I really have an issue. It's been 6 years since we've been here as I mentioned. When we placed our orders we were given the option of either steamed rice, fried rice or noodles. There's zero mention of a $6.40 up charge for fried rice. Which is also not prorated for kids meals, so I get the bill and I'm shocked by this additional $38.40 for fried rice. Ok sure I should've known, I've been here before. Here's where I lost it. The waiter, who mind you has had to barely do anything and was constantly reminded to get items, told me it was my fault I couldn't hear when he said there's an up charge. I then went to a manager, who probably gets this a couple of times a night, he was even worse. "What are we to do for you not hearing?" As a father of a deaf child, that really irked me and is completely unprofessional. The waiter never said it, the manager doesn't care, I'm just a few more dollars in the pockets. Couple other highlights: be cautious of the mobile credit card processing. The gratuity is automatically set at 18% with options for 20% & 22%, the custom setting is hidden. The second table from the left of the main doors is extremely dirty and broken, allowing you to see all the built up grease over the years. This place is a gold mine and honestly not worth spending a dime at. I was really looking forward to treating my family to a fun dinner to kick off our vacation, but this has left a sour taste in my mouth. Next time we'll go to Popeye's across the street, it definitely looked cleaner.
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