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🤢 2/5 - This was my first two-star Michelin experience, and it was
By 👻 @Yasong Y., 11/09/2023 3:00 am
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This was my first two-star Michelin experience, and it was very disappointing. The food was okay, nothing special. An exceptional chef should be able to take ordinary ingredients and add to it. Their dishes mostly did not achieve that; the carrot dish literally tasted like slices of carrots. The fish dish was lacking in flavors. Maybe it's just not suited for us, which is fine. The pace was extremely slow. We sat 30 minutes between some courses. The atmosphere was sterile. But the worst part was the service. 1) From the beginning, our waiter had requested that we notify the staff if we need to step away from the table to use the bathroom so the plates would not be brought out when we are away. The way it was presented to us was somewhat condescending. What is this kindergarten? Is it not the waiting staff's job to observe when we step away? It puts undue pressure on the diners. Things only got worse from here. 2) After the first course, we had some crumps on the table. They were not cleaned. Few more courses later we were served bread, we had some more crumps accumulating on the table. We watched 2 more courses come and go after the bread, and the crumps sat there staring at the us and the waiter. Finally, my friend asked for a sweep, and the waiter did the most inexplicable thing. He cleaned my friend's section and left everyone else's untouched. Maybe he thought the rest of us wanted to savor the crumps for later? 3) Throughout the meal, we also had the pleasure of being accompanied by 2 fruit flies that would occasionally drop by to have a taste of wine and the food. At end of the meal, I expressed my concerns to the service manager, who came off a little defensive regarding point 1, apologized for point 2, and told us they have weekly fruit fly cleaning regarding point 3. We were offered a free drink or tour of kitchen which we declined. Nothing short of cutting our bill would have made up for the poor experience. In addition, one of my friends had a substitute dish and a portion of the dish was left out, and only brought out when we had asked for it. The fish dish was changed to a different fish (seabass) last second, which was different from the menu. We thought to ourselves that maybe we had unreasonable expectations, but we dined at Alma the day after, and the experience was night a day. If you are in Lisbon and want to try one of the two-star Michelin restaurants, PLEASE do yourself a favor and book Alma instead. Crazy considering the two restaurants are next door to each other.
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