Could Be Great, But Just Wasn't - AutoCamp Catskills Saugerties - Trade Reservierungs
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😒 3/5 - Could Be Great, But Just Wasn't
By 👻 @Hannah B, 08/30/2023 3:00 am
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A 3-star stay, rounded-up, broken down as follows: 1 star: the menu is clearly curated with care, but something was lost in translation in the actual cooking of the food, because it was truly worse than airplane food. Maybe I ordered the wrong things? But even our kids wouldn't touch the pizza and mac & cheese. It was just bad, and camping food is supposed to be good. 2 stars: overall hospitality. In general, the staff (who are likely all lovely people) seemed flustered and overworked. There were two staff members working the (long) check-in line while also juggling being bartenders during the happy hour in the lobby. Management should clearly designate a bartender during the happy hour so staff can see to the check-in process. Check-in time was listed as 4:00, but we were waiting over 40 minutes to be admitted to our cabin, which finally happened at 4:40. Every time we asked, we were told they were just waiting on final approval by the housekeeping manager, which is strange, because things were overlooked (see below). I asked if they could offer us drink vouchers or something similar because we'd been waiting so long; I was told they didn't have vouchers, but they would remember us and comp our drinks. They did so, which was great, but if excellent customer service was being employed, they would have made a similar concession without me having to ask. 3 stars: overall cleanliness. We stayed in a standard family cabin. The sheets and towels were all clean, but other things were not. The dishes in the cabinet had crust on them, there were coffee grounds above the fridge, a dead fly on the window sill, stains on the couch, the liner on the front door and front window were hanging off, and there was mold in the shower. We booked mid-week with a AAA discount so it was $250/night, but generally this cabin goes for $400-$500+/night, so it should have been spick and span. 5 stars: this goes to the mastermind behind AutoCamp, because the concept and design are flawless. This place could be so great if a few adjustments were made by management. I know this is a new(ish) location for AutoCamp, so perhaps they'll sort out the kinks in time. If you're going to book, I recommend going mid-week so you're not left disappointed after paying an astronomical nightly rate.
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