As a loyal frequent customer, I really hate leaving this - aRoqa New York - Kaufe eine Reservierung
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🤮 1/5 - As a loyal frequent customer, I really hate leaving this
By 👻 @Taz T., 01/19/2023 3:00 am
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As a loyal frequent customer, I really hate leaving this review but I feel as though I've been left with no other option. Went last Friday for dinner and was quite shocked with how we were treated and eventually told "our time is up and we have to leave". I didn't even know a maximum table time existed especially if your continuing to order and spend money as between my guest and I, our bill already reached about $400 in 1.5 hour and we were still going until we were rudely interrupted and told there is someone else who is reserved for our table. Our server didn't really care at all with our requests as we were ordering from the bar every few minutes and kept asking the server to bring all food dishes out one at a time and that we would like to take a break between apps and main course as once again we were trying out all the cocktails on the menu as well but of course he brought everything all out at once and didn't care that we barely have any room on our table as well since we barely even finished the previous dish! Half our food was eventually wasted and thrown out and most importantly our entire night was ruined as we ended up going to another place for desert and more drinksNote: since the owner herself is very obnoxious as you all can see from her response...why don't I also post a copy of my receipt on here to show what my total was and I still had the heart to leave a gratuity to my server who did not care about a single request of mine. As a fellow multiple business owner, there's a saying "customer is always right" and instead of responding with long paragraphs to defend your staff and restauraunt, it would have been much easier to reach out to me directly as since you have done your research of when I was there, how about you also go research the number of times I've also been there in last 90 days with and without reservations and never have I been rushed out and nor will I be rushed out ever again. Obviously you don't believe in customer loyalty as you just lost a very good customer for good. Yes I was enjoying my drinks and night until your restauraunt and staff ruined it. Glad you admit that you don't care about your customers eating/drinking as we could happily moved over to the bar but to be told straight up "our time is up and we have to go" does not ever occur even in the top restaurants in all of nyc! Thank you very much!
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