Terrible service would not go back. - Anthony's Prime Steak & Seafood Henderson - Kaufe eine Reservierung
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Ranked #19 in Henderson's Best Restaurants.
🤮 1/5 - Terrible service would not go back.
By 👻 @Mtmen, 01/21/2024 3:00 am
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Today, Saturday January 20th, 2024, my wife and I were celebrating our 35th wedding anniversary. My wife had heard that Anthony’s steak house at the M resort had great reviews. So, a few weeks back I made dinner reservations for two at 6pm. Two days prior to our dinner, I confirmed our reservation. I also sent them an email explaining it was our 35th wedding anniversary and I was confirming the reservation. Tonight, when we arrive I checked in with the hostess and explained we had reservations for dinner. She asked if we could stand off to the side and wait as she was getting our table ready. She came back about 10 minutes later and asked us to follow her. She attempted to sit us at the exit door near the lobby in between two pillars. I explained that this was our 35th wedding anniversary and wanted to be seated in the restaurant. Another hostess came up and said she had a booth in the bar however the guess were just about finished and she would seat us when they leave. I asked don’t they have our reservations we wanted to be seated in the restaurant which I made reservations for. She explained that the people were getting ready to pay their bill and she would seat us in the bar. My wife and I quietly stood by. The hostess had us stand at the front entrance while other guest came in and were seat one after another. A couple without reservations came in and walked up to the counter the manager came out shook the man’s hand and he escorted them into the restaurant to be seated them. I asked the hostess I need to speak with the manager. He came back up front. I explained we had reservation and confirmed the date and time. I asked why was this couple treated differently than us. He looked surprised and said “Oh I thought you wanted to be seated in the bar.” He spoke to the hostess and she asked us to wait a while until they could get us a table in the restaurant. Normally, by now I would have left this restaurant but we had show tickets following dinner. Finally the hostess came back and said they had a table for us. As I walked through the restaurant I saw they had many open tables, so I was confused why this took so long. Once we were seated the waiter walked up to the table. He did not greet us nor did seem to be glad that we were patronizing this restaurant. Normally, our bill runs between 200 -300 depending on wine service and entree. We normally leave more than 20% tip because both my wife and I have worked in these professions so we know how important tipping is. During the course of our meal, I may have seen the waiter three times to include when he brought me the bill. The person that served us our meal did not speak to us and sat our dishes down and walked away without saying a word. He actually gave my entrée to my wife and we had to swap plates. As for the food. My wife had the halibut when it came out it was dry and over cooked. It appeared to have been sitting in the heat window for some time before service. I called another waiter over to our table and asked if he could get our waiter. I explain the issue with the halibut dinner. He looked at the plate and said “Oh, no I will fix this.” He recognizes the problem right away. After he took the plate back to the kitchen our waiter then comes to the table and ask “was there a problem with the halibut.” I again explained the issue. He said “Oh, this time of year our halibut is no good, it doesn’t come from Alaska it’s smaller and it comes from California.” That was news to me because I am a fisherman and I’m in Alaska fishing every year. So, to end this review. When you pay high dollar prices at a restaurant you are not just paying for the food. You are paying to be greeted and the atmosphere the restaurant creates. If this was a holiday weekend. The restaurant was slammed busy, I could recognize this however the customer service was beyond terrible. This could have been a off night for these employees who knows but words and comments travel far and when you start to loose customers because of the lack of appreciation to your customers your business will suffer. Thank you for reading this review.
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