The Worst Customer service I've ever experienced. - Alo Yoga Sanctuary, Studio & Café Los Angeles - Kaufe eine Reservierung
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🤮 1/5 - The Worst Customer service I've ever experienced.
By 👻 @Claudia M., 11/23/2021 3:00 am
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I purchased a pair of pants here, returned it after 30 days, and received a gift card which is their policy. I then bought the high waisted flared yoga pants, and wasn't sure whether to get 7/8 or regular, and customer service encouraged me to get both and return one. So I did. I used my gift card ($126). The flare yoga pants were less than the ones I had gotten so the balance due on two was $88.50. I paid $88.50 on Pay Pal and $19 on the gift card. On Alo's website they claim to refund the gift card first and then refund the other form of payment. So I expected $88.50 back on Pay Pal. No such luck! I called several times. Their system is always down. I was transferred to a manager, "Tori," -- HOPE! but, alas, sent to her voicemail. The yoga pants I got are fine. I'd like them a whole lot better in a darker black and without the logo on the leg. But the disreputable business practices are unacceptable. Never shopping here again, filing a consumer complaint.
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