Horrible system destroyed what was to be a festive evening! - Ah So Sushi & Steak Phoenix - Kaufe eine Reservierung
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🤮 1/5 - Horrible system destroyed what was to be a festive evening!
By 👻 @Garry K., 03/03/2024 3:00 am
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Horrible system destroyed what was to be a festive evening! This Saturday we took our family here for teppanyaki as my younger grandchildren have really enjoyed it in the past. The problem is they do not take reservations and have no system for notification of when your table is available. We arrived at 5pm and were told there was a 45 minute wait. We decided to wait, sent the kids outside and my son-in-law and I sat at the bar 10 feet from the hostess station. We went over to check in with them for a status several times but when we were still not seated after over an hour and 15 minutes we again checked to see what was going on. We were told they gave our table away to another party and that we would have to wait for the next one. We were finally seated just before 7pm!!! The manager could not comp us anything, he said, and offered us free dessert which we did not want! Obviously they are not ready to run a restaurant in the 21st century and we will never go there again! It is a shame because the food is good but the management and their policies make no sense in todays highly connected world!!
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