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🤮 1/5 - Lord, was this a hassle.
By 👻 @Regan C., 05/04/2023 3:00 am
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Arrived at check-in, room wasn't ready. Went to get a pedicure, came back, finally ready. Went up to our room that was supposed to be two beds. It was one bed. We flew for 15 hours and we're super jet lagged. They claimed the beds could split but realized they couldn't, but didn't have a room ready for what they said would be several hours. there was tons of back-and-forth and miscommunication about this. They said we could nap and call down when we were awake to check on the new room. They ended up calling 45 minutes later with a new room to check out, waking us up after saying they wouldn't call and bother until we were awake. Cranky. We go to the new room "with a better view" and a double bed. We walked into a view of the top of dirty buildings and construction just to have an open bathroom floor plan with zero privacy. We napped some more until they could get us what we paid for and book ample time ahead. They ended up "upgrading" us which was just a slightly bigger room with no view at all but we were just happy to have bathroom privacy and double beds. Third room in the first 12 hours on the property. Just wanted what we paid for! We ended up grabbing food in the lobby restaurant that night. We ordered our favorites: champagne, amazing oysters and caviar. They ended up treating to this meal which was unexpected but the least that could have been done considering our first impressions of our stay. Went to bed, woke up, ordered egg white omelets with veggies and orange juice for room service. Not an hour later were we both throwing up and on the toilet for the now next 3 days. We let the chefs know and they "investigated" the kitchen. Don't really know how they were to determine how our food was specifically prepared... we had to extend our booking because we could not leave the hotel room from being so beyond sick. Nothing was done about that. This was my first time in London, supposedly at the nicest hotel in the city, and I was not even able to explore one bit. The investigation concluded that no one else was sick - not sure what that had to do with us, very clearly sick. They didn't not waive or discount any accommodations. Will never be back. Sad. Housekeeping was great and property was super clean.
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