Community Forum Overview

Account Limits & Recovery

Good Afternoon Everyone Selling on AT!

TL;DR:
If you received the warning medal and can’t list anymore: Please navigate to https://appointmenttrader.com/modules/community/team.php?allmedals and tap on the magnifying glass icon next to the recovery medal to request it, so you can list and payout again while reducing your refund rate, in exchange for an additional 10% penalty fee while holding the refund medal.

If you have a refund rate of under 7% please type on my wall (@ColorfulRod45) so I can hook you up with the City Area Administrator Medal which will allow you to sponsor people who have a high refund rate and put them on the right path.

You get two new sponsorships for every one sponsoree you lead back to under 10% refund rate.

Roughly 5% go to the sponsor and 5% go to AT to cover all the chargeback fees the many refunds have triggered.
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As many of you have noticed and shared in the community and chats, we released a large update this weekend.

Some sellers are very happy about this update and others are not – the one’s that are happy about it are the sellers who have a low refund rate and high sales volume – the reason for them being happy, is that they now sell more because their listings get ranked higher, can pay out thousands of dollars per day, pay less interest have higher credit limits and last and absolutely not least can _self-review_ listings (which also works in the API) and dramatically increases turn around time, especially when filling bids.

The sellers that were less happy are sellers with a refund rate in excess of 10% across the past 200 sales they made, as those sellers have received a penalty medal which restricts their ability to upload new listings and reduces their importance points which ranks their listings lower on the sales page than the sellers who have a better track record.

Since the release, the most common sentence from the latter group I have read is that ‘it is not fair to sellers’. I truly believe these sellers are unfair to customers and to their fellow sellers as it discredits AppointmentTrader as a whole.

There is a reason why I am typing this message in the tone I selected.

Imagine you are hungry –

A hard day of filling bids has passed and you are popping open uber eats, to get a nice pasta.

You get a confirmation message, open up your favorite movie and are really excited for that spaghetti to hit your couch in a few minutes and you to share the relaxation you invite a friend over to have the delicious pasta with them.

20 minutes in, everything looks great, the order is still placed and your friend arrives –

but then: the driver just cancels on you, and every other desirable pasta place is closed.

You sit there hungry, hungry and sad with your sad friend.

Well – I guess it can happen. But then you use uber eats again, and like clockwork every fourth or fifth time the same thing happens.

How many people do you think would continue to use this service?

If you translate this use-case to our service, it’s even worse. People are hosting business dinners and dates. If they get a cancellation the day before their dinner its terrible as they invited everyone already – if they get turned away at the door it is an absolute nightmare.

I want to showcase this customer: @PersonableLeaf11 at the time of writing the customer has bought 346 listings, and out of those 346 listings he had to either request a refund or received a refund 17% (!) of the time.

If we look at users like this: @PerceptiveWash44, @MaternalRecord73, @EnticingBaby13 or @ChattyPeace47 (and many more, as you can see in the medal list for yourself) we can see that users can move a large number of listings while maintaining a very low refund rate in the low single digits.

If we now look at the average refund rate of @PersonableLeaf11 and see that across 340 listings a 17% refund rate was accumulated it is likely due to the fact that @PersonableLeaf11 purchased a few listings from great sellers like mentioned above and accidentally purchased listings from sellers like these: @DecadentRoof69, @CuddlyRice61 , @CharismaticSkin17 or @ComfortingStone53.

I am surprised that we do have a few customers in the hundreds of listings range taking this high refund rate in to account.

If customers like @PersonableLeaf11 had a refund rate of 5% we would likely have hundreds of these people – which of course benefits you – the seller on AppointmentTrader.
Of course you’ll have a customer here and there who maliciously requests a refund or just doesn’t want to go anymore – that’s find and that’s normal that’s why we allow up to 10% refund rate for the lower seller medals that already offer great perks.
I spoke to both types of sellers to try and find a reason for the large discrepancy between the sellers.

Here is what I learned:

Sellers with a low refund rate care about every single listing they sell and fight for it.

If something goes wrong on their end they don’t just go ahead and cancel the listing and leave the customer with a credit and no reservation – they call the venue and try everything possible to get the customer in the seat after all.

To sum this up – I love this platform. I put every night and day in it.

It’s all I do, it’s what I dream of every night and talk about all day every day.

It was always my dream to make ‘Availability. Anytime. Anywhere.’ A possibility.

We are up against venues who don’t see that customers that are willing to pay a few dollars for a seat, rather than staying up until midnight and waiting for 30 days to go to a place, are the better customers.

And after looking at our demographics I learned that we are indeed _not_ serving predominantly rich people.

No it’s the young professional that want’s impress their boss or the college kid who’s going on a date – are there rich people on AppointmentTrader?

Sure – but most rich people know a guy who knows a guy and they purchase (sometime prepay, hint hint) thousand dollar dinners, I don't believe in that.

We are making it possible for anyone to go anywhere at any time for a few bucks – this is our mission and I want to do everything to make this a possibility.

So, please: If your refund rate got a bit out of hand, go to your profile, select show all medals and tap the magnifying glass icon to find a person to sponsor you the recovery medal so you can get back to business.

If you have a refund rate of under 7% please type on my wall (@ColorfulRod45) so I can hook you up with the City Area Administrator Medal which will allow you to sponsor people who have a high refund rate and put them on the right path.

You get two new sponsorships for every one sponsoree you lead back to under 10% refund rate.

There is a 10% penalty on all sales – roughly 5% go to your sponsor and 5% go to AT to cover all the chargeback fees the many refunds have triggered.

If we collectively get our refund rates to under 7% we will see unbelievable growth through customers who are coming back.

I love you guys – thank you for having built this wonderful platform with me – let’s take this thing to the next level.

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Last Answer by 👻 @NeighborlyAct20 (1 year ago)

2 Answers, 7 comments

Payouts

My sell through rating is 24.05% so my payouts have been suspended for 180 days. My last reservation sold was almost a year ago, June 2024. I am not well past the 180 day payout restriction but I still cant withdraw my money. When will my payouts be reinstated?

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Last Answer by 👻 @ElaborateBreath68 (35 days ago)

1 Answer, 1 comment

How can I sell listings

Idk why but my listings have 0 views even though they are both for pretty good and popular restaurants.

0 Answers, 0 comments

How do I change the reservation time in my post?

I accidentally listed the wrong reservation time. How do I change it once posted?

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Last Answer by 👻 @StraightforwardCough36 (61 days ago)

1 Answer, 0 comments

When will New York Listings Be fixed?

An update was promised on the 18th and crickets sense. I have listings i can't post because I want to take a payment next week.

I have sold 7 listings for $2900. 13 were removed from new york including a 4 charles that didnt sell in 24 hours.

I won't list anything else or fill any bids until this is fixed.

As a programmer I can tell you it's not that hard to fix. A few lines of code. Makes one think it is intentional to hold a bunch of folks payments for 180 days because of a low sell through rate

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Last Answer by 👻 @DefensibleBrother79 (71 days ago)

2 Answers, 1 comment

How can I sell my reservation

How can I sell my reservation

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Last Answer by 👻 @EnduringSex50 (71 days ago)

2 Answers, 0 comments

No buyers

I’ve listed multiple listing and never got a sale. Am I doing something wrong? What’s the trick here.

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Last Answer by 👩🏽‍🦳 @PrettySuggestion65 (75 days ago)

1 Answer, 1 comment

Updating the "30 Day Trends"

If we cannot sell NY reservations any longer, can the "30 Day Trends" section under the Money Network be updated to not include NY based establishments?

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Last Answer by 💃🏻 @CulturedPrice77 (77 days ago)

1 Answer, 0 comments

How can i get increased ACH withdrawal

please let me know

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Last Answer by 💃🏻 @CulturedPrice77 (77 days ago)

1 Answer, 0 comments

How do I know what name this is under?

Any idea how to know what name a reservation is under?

0 Answers, 0 comments

What is market making on this platform?

I see a few users have the market maker badge, and have made BANK in only a few months. I understand what market making is but, how does it apply to this platform? and how could someone get started doing that?

0 Answers, 0 comments

I don’t understand

Hi I’m not clear on what I am bidding on. Is it just a table and then you pay for the food or service or is it the appointment time

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Last Answer by 🫸 @ElaborateHouse74 (3 months ago)

1 Answer, 0 comments

My reservation to Bungalow sold...but now what?

Hi there! I sold my reservation to Bungalow. I tried reaching out to the buyer about transferring the reservation to be under his name. But the buyer never responded. I also received no response from chat support. Should I just cancel the reservation? Any other way to get in touch with AT or the buyer?

0 Answers, 0 comments

Appointment trader does not respond to chats about reservations not honored

Appointment trader does not respond
To chats. I had a res not honored and the seller didn’t refund. Apppitment trader needs to stand behind reservations.

0 Answers, 0 comments

How do I get paid?

Once the reservation is sold, how do I receive the money?

0 Answers, 0 comments

What do you do with trader points?

What do I do with earned trader points?

0 Answers, 0 comments

How does support work here?

I've sent in a few support requests via the chat but all have gone unanswered. From the support requests, I see that @ColorfulRod45 (https://appointmenttrader.com/user/ColorfulRod45), @FluffyStar64 (https://appointmenttrader.com/user/FluffyStar64), and @GloriousSeed75 (https://appointmenttrader.com/user/GloriousSeed75) have all been online since I've sent my request messages.

Is there a special way of getting a response to by service requests? Do I need to be of some user level to get a response? I would think by being a seller on this platform and generating revenue for the platform via the fees that that would be enough reason to answer service requests.

Please advise.

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Last Answer by 🕵🏽‍♂️ @ComprehensiveStem21 (4 months ago)

1 Answer, 0 comments

How do aI post a reservation?

How do I post a reservation?

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Last Answer by 👻 @BreathtakingError61 (4 months ago)

2 Answers, 0 comments

Gov. Hochul Signs Law Making the Restaurant Reservation Black Market Illegal

Community thoughts?

https://ny.eater.com/2024/12/18/24324546/restaurant-reservation-black-market-illegal-passing-hochul

0 Answers, 0 comments

Are you allowed to sell a reservation that isn't under your own name?

For example, if my friend has a reservation, assuming I fill out the submission form correctly with the photo upload, name, email, phone number, etc., is that OK?

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Last Answer by 👻 @BreathtakingError61 (4 months ago)

2 Answers, 0 comments

Where are all my drafts?

I had several drafts that have now disappeared....where did they go? Anyone know?

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Last Answer by 👻 @BreathtakingError61 (4 months ago)

1 Answer, 1 comment

How do I unlock the ability to load more reservations?

Sell more :)

Best answer by 🫸 @ElaborateHouse74 (4 months ago)

2 Answers, 1 comment

MONEY HASNT TRANSFERRED

The money i made selling a reservation has been stuck in limbo for days while waiting to transfer into my main account and I cant seem to get a response back from customer service PLEASE HELP

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Last Answer by 🥷🏻 @ColorfulRod45 (4 months ago)

1 Answer, 2 comments

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0 Answers, 0 comments

Reservation details on sold listings

Let sellers see reservation details when opening a chat with buyers. Doesn't make any sense to hide the details on a sold reservation after it's been sold, and even more to hide it when we are opening chats with buyers for issues concerning that specific reservation

0 Answers, 0 comments

I need to delete account and data

Someone help me to delete account and data no help from chat no response no customer support help I need the person in charge to delete my account and data right now???

0 Answers, 0 comments