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Kronenhalle Zürich Tripadvisor Reviews
Latest Reviews On Tripadvisor
21 Reviews
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Good but not what it used to be
I have been dining at the Kronenhalle for over 25 years whenever in Zurich because the staff was welcoming, service elegant and food amazing! My last visit was very disappointing. The staff was not welcoming , service was not what it had been. My colleague was late for our luncheon date. I had ordered a avocado salad and glass of wine while waiting ; mentioning to the waiter that I’d be having my favorite dish the goulash once my friend arrived . The was not informed that the luncheon menu changed at a certain hour; my colleague arrived 10 minutes after the “change “ .The goulash was no longer available. I ended up with a tasteless veal steak slopped in “gravey”. My elegant traditional dinner was not to be had! The service at the Kronenhalle was elegant at one time. Old world and professional waiters who had worked at the restaurant for years; some even knew their return customers . Sadly this is no longer the case . The new very common waitstaff obviously doesn’t like their job or the clients. I probably won’t be returning . My 25 year love affair with the Kronenhalle is over.
Be the first to ReplyKronenhalle ... Mediocre Experience
Food choices are a hit and miss ... service is also a bit slow. Given the Kronenhalle is a flagship Zurich restaurant, I would have expected more/better. It's also one of the most expensive restaurants in Zurich so a sub-par experience is really not ok.
Be the first to ReplyBeautiful restaurant and delicious food
Beautiful restaurant in Zürich, which lives up to the hype. The food was delicious, the service was great, the artwork was incredible: a Picasso, Chagall and many other famous artists. We loved the Wienerschnitzel and another Zürich specialty, veal with creamy mushroom sauce.
Be the first to ReplyIconic visit
Very excited to visit this iconic restaurant in Zurich. We were seated upstairs, I suspect that is where any tourists/foreigners are seated. Reservations are essential. Service was spot on, food was perfect, old school Swiss cuisine that comes with huge portions. Bring your appetite as my second course came with two large portions. We dressed in jackets, ladies with us wore more fancy dresses, there was one couple in golf polo shirts but this is very much a place you can dress up to. After dinner we had drinks downstairs at the cocktail bar, great experience drinks were awesome service a bit spotty but could have been an off night, but either way make sure you add this into your itinerary.
Be the first to ReplyA must when in Zurich
Traditional restaurant serving authentic and well prepared food. There is a good choice of dishes. The décor is beautiful, the service efficient. We had an aperitif in the welcoming bar. Works of art adorn the bar as well as the restaurant. I would not worry too much about the "rules of conduct" which are sent to you upon reservation. A blind eye is turned quite often. We shall go back.
Be the first to ReplyClassic old school with contemporary menu
Classic old school experience but the menu features contemporary choices. The setting features priceless art, dark wood, and ornate decor. The service features highly polished waiters in spotless white formal jackets doing final preparations at the table. The menu features classics, mainly veal and beef, but also more contemporary fish options and even plant based chicken. For me the rosti was the high point—hashbrowns prepared in heaven. Service was excellent and we would definitely return as countless citizens of Zurich have done for many decades.
Be the first to ReplyAn “Institution” Where Americans are Treated Poorly
About me - well-traveled, food enthusiast extraordinaire, and my reviews are always fair. Our hotel in Zurich enthusiastically recommended this restaurant, and we obliged! From the description, it seemed like a place where dreams come true. To add color, my wife and I are ALWAYS impeccably dressed and experienced in all facets of haute cuisine. The dining room is BEAUTIFUL, and we were so excited to dine here, until the hostess started to climb a flight of stairs, to our surprise. The upstairs dining room was lovely, don’t get me wrong, but we quickly realized that this is where all of the Americans were unceremoniously ushered for the evening. The staff CLEARLY did not want to be working up there, and their demeanor reflected every bit of it. We jokingly and bitterly referred to it as the “Trash Lounge”. We read reviews of arrogant staff, and now understand it all too well. Our waiter was arrogant, and it seemed as though he was bitter to be working in the “upstairs” dining room with “the Americans”. I asked for assistance with the wine list and was shocked to have been dismissed by our waiter. The food was exceptional, wonderful wine list, but the evening was tarnished by the blatant segregation practiced by management. Close friends of ours had the EXACT same experience months later. There are not many places where I vehemently would not return, but this is one of them. Would DEFINITELY NOT return.
Be the first to ReplyA global institution!
Yes, ok, maybe service is not perfect - second glass of wine never arrived, table was not ready- but the ambience is so charming and the food so delicious that it is very easy to forget minor things that go wrong ! You can dine with museum - level works of art literally hanging over you ! Staff behave naturally with no excessive formalities so it is very easy to feel comfortable and enjoy the place This is a place where you really feel history, it’s unique and should not be missed ! Book well in advance ! PS: the lady at the front desk even chased me to give me a leaflet with the history of the restaurant ! Highly appreciated!
Be the first to ReplyGreat Traditional Swiss Food
Traditional old Swiss venue with lots of history. Delicious food, especially recommend veal with cream sauce. Lovely staff and service. Would definitely recommend.
Be the first to ReplyLiving on past glory
Moscow Mule in a glass instead of copper mug, had to remind waitress that we ordered wine for dinner, we had to refill our water and wine glasses ourselves, filet mignon (seignant) was difficult to cut (knives not sharp enough), reminded a waiter that we ordered the check ages ago… Very kind waitress, but the place was completely understaffed - and this during pre-Christmas!
Be the first to ReplyRacist: What Century is It?
The host stand and Kronenhalle sat all its Asian Diasporic guests in the same section, directly next to one another. Apologies—what century are we in?! I was under the impression that Aryan racism was out of style. Geneva displayed no such racism. Zurich is another story. Be warned. Disgusted.
Be the first to ReplyBest restaurant in Zurich!
You could tell it was good as soon as you walked into the door. I was extremely lucky to get a reservation since I was only in Zurich for a couple of nights and I’ve always wanted to come to this place for it’s service. I couldn’t be more please with our dinner and the selection of fine wines and caviars. I don’t usually state what I’ve spent but this had to be the best 4000 US dollars I’ve ever spent on a restaurant. Next stop is going to be the penthouse!
Be the first to ReplyDid not disappoint!! A must in Zurick!
Atmosphere wonderful, attractive crowd. Food amazing and especially the marvelous waitress who seemed to fly around the room tending to everyones needs! Veal fantastc!
Be the first to ReplyAustrian mushrooms
A great starter to a great meal at this famous restaurant in lovely old Town Zurich. Our waiter was fantastic.
Be the first to ReplyService going rapidly downhill
I typically dine at the Kronenhalle once a month with business colleagues. Over the past few years I have noticed a steady decline in standards (both the food and service). Dined there the other day with my son as a treat. On arrival one of the staff looks at his list to find my name and has difficulty locating it: he was plain rude until he found it after about 5 minutes (and I had had the same experience there a few days before). After dinner we ordered a glass of port each. We were served cognac and I asked the waiter to replace it with port … he disappeared and came back claiming that the glasses of (rather obvious) cognac were actually glasses of port … I told him not to be silly and just get us the port. After 5-10 minutes he returned with two glasses of sherry. All I can say is that the whole situation was quite bizarre and the sort of thing that one would expect of a vulgar tourist trap … sadly I think that that is what used to be one of my favourite restaurants is becoming.
Be the first to ReplyBelated birthday drinks and excellent service
I visited this bar/restaurant for a second time on a recent visit to Zurich. I only intended to have one beer in out of the heat however ended up also trying cocktails. Firstly and foremost the quality of drinks are stunning all the cocktails are freshly made with none of the usual shortcuts you sometimes see, they are also a little different than the usual cocktails we are all used to seen. They have been developed so that the individual spirits and ingredients shine which shows great care and understanding of the craft. Staff were very polite and welcoming but for me as a whiskey geek most impressive was there knowledge on spirits and taste profiles and having a conversation where I learned about spirits I hadn't necessarily tried before but shared my knowledge of Irish Whiskey in return. Already looking forward to visiting when in Zurich next and hopefully having the opportunity to have a meal which if the drinks are anything to go by will excellent
Be the first to ReplyVery poor management
We were looking to the dinner at this traditional Swiss restaurant! Unfortunately our mood was spoiled. We had to wait one hour for our table. Manager was rude and neglected us.
Be the first to ReplyClassic Swiss food, delicious
I came here for lunch this week and was not disappointed -- the decor was amazing and the food fantastic. Ingredients are high quality and perfectly cooked and seasoned. And wow, try the apple sorbet for dessert -- lovely! I will eat here again. Yes, it is expensive but worth it. And the portion sizes are not small like at some fancy restaurants.
Be the first to ReplyMemorable meal with excellent service from Kimberly
Kronenhalle made an exceptionally strong first impression and never faltered throughout our amazing meal. I accidentally made our reservation for the wrong night, but the host, after a moment of perplexion, rolled with it and found us a table.
Kimberly, the server, was friendly and attentive. When our teen balked at the options on the dinner menu, Kimberly showed her the lunch menu and suggested a ravioli dish that our daughter indeed enjoyed.
My husband and I shared the chateaubriand, which was delicious. We had a hearty and astonished laugh when we both polished off what we thought was the last bite on our plates. At that point, Kimberly asked, “Are you ready for the second serving?” We hadn’t realized there was more to come. The wine list offered ample choices for great pairings with our steak.
This memorable meal was on our first night in Switzerland and set a very high bar for the week for both cuisine and service.
Enjoyable Swiss food in Bellevue area of Zurich
We arrived early for a 6.30pm reservation. The maitre d' took a while to check our booking and admitted us with a time limit that would have been a 20min dinner had we arrived on time!
In any case, we got seated and the super friendly wait staff made us comfortable quickly. Be informed that the menu expands by quite a bit after 6pm. Being early, the post 6pm menu was only available later. So we had cocktails and starters to bring us into proper dinnertime to enjoy the mains.
The food and friendly wait staff made up for the strange maitre d', who incidentally could never get his mask above his nose.
Definitely recommend this restaurant for the extensive drinks list and wide menu of Swiss food. We were too full to sample the desserts unfortunately.
A nice visit
I unfortunately only had time for a quick visit to have a drink and really wish I had more time. I had initially visited only to purchase a bottle if there whiskey and ended up staying for a drink. The service was excellent and bar beautiful.
Next time in Zurich will hopefully get to stay fir longer and enjoy a meal