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Grand Hyatt Taipei Reviews from The Last Year
Wonderful business hotel
Clean, perfect location. Great service, room was comfortable. Staff was friendly and pleasant. My choice of hotel in Taipei.
Great location friendly staff
Even though this hotel has been around for a long time, hotel has done a great job maintaining its facility. It’s obvious high quality of materials used to build the hotel and interior. The hotel is very clean with a classic taste. It has been my choice of stay whenever I visit Taipei.
Excellent Stay
We totally enjoyed our stay at the Grand Hyatt. Highlights were breakfast and cocktail snacks at the Grand Club Lounge, the excellent pool and spa soaking tubs, beautiful room layout and helpful staff all around. Would definitely stay again!
Nice hotel, terrible club lounge
I paid extra for a “club access” room. The club lounge at this property lacked the elegance and exclusive ambiance of the many others I’ve experienced. It had the vibe of a busy restaurant — filled to the brim with families and whining children who make dinner out of the cocktail hour. Instead of some nice canapés and cheeses or hot hors d’oeuvres to complement the drinks, the hotel offers a full fledged buffet with average, unsophisticated food like nachos. The guests sweep through the food like a cloud of locusts. I continually felt as though I was competing to get a few morsels of food. I also got the impression that registered guests had invited outside friends and relatives to indulge. On one night, I was actually told by the manager that there was no more seating available. I was appalled by this scenario and made my feelings known. A nice young lady named Ni went into service recovery mode, offering to send a bottle of wine and some food to my room. It was a nice gesture, but I would never spend the extra bucks on a club access room here again.
Clean and convenient
The room and linens were clean and very comfortable. I told them in advance that it was my birthday and they gave me a surprise cake. I was very surprised and happy. Thank you very much.
Legendary Hyatt
First time to Grand Hyatt Taipei and found it is nice to stay for a short trip, like mine in November. Around a 5-8 minutes walk to metro station and Taipei 101, and I like the neighborhood with the wet market nearby as well. Convenient for taking the traditional Taiwanese breakfast there. The room is spacious and with the nice Taipei 101 view. Just the room amenities are a bit dated, like the luggage rack got rusty. Service is fine and not super attentive. Would be great if a quick room tour can be arranged for the 1st visit guest.
Check-in was disappointing
Despite check-in at 3:00 pm, I was told that the check-in time was 3:10 pm, so I waited for a call to let me know when the cleaning had finished, but even at 3:30 pm I still didn't hear back, and even after checking, I was repeatedly asked to wait a little longer. When the time came, I finally got into the room. Meanwhile, the family had no choice but to wait, wasting time and growing distrust.
Great place to stay!
The Grand Hyatt is perfectly positioned for the TICC and Trade Centre, with friendly helpful staff, very comfortable stay in pleasant surroundings. Would recommend and stay again if I return to Taipei.
Another pleasant stay at the Grand Hyatt Taipei.
Beautiful 5 star hotel with top notch service in every aspect. Owen at the front desk derserves a special recognition for his service and enthusiasm. While you're there.. also try dining at Irodori for some exquisite Japanese AYCE.
Great holiday experience in Taipei at Grand Hyatt, Taipei
The location of the hotel is great, close to train station, city hall, shopping malls, and next to two large conference centres. The hotel is HUGE, clean and the stay was pleasant and enjoyable. Staff were fantastic.
Consistently excellent
Top-notch hotel and service. Their entire team is wonderful. The hotel is clean, modern, and accommodating. My company has been traveling to Taiwan for close to 20 years and we won’t stay anywhere else!
Beautiful hotel
All the staff were extremely helpful and professional. The hotel is beautiful and a quick walking distance to Taipei 101. The breakfast buffet was incredible with such a huge selection for everyone, including for myself as a vegan.
A stay to remember
Everything exceeded expectation; the rooms were gorgeous, well-equipped, and quiet. The staff was friendly and service was above and beyond. Food and drinks were absolutely delicious and well priced. Will definitely stay here on future trips!
Thank you for another delightful stay!
After a long absence, I finally returned to this wonderful hotel for a short three-night visit. I had first stayed at this hotel when I introduced Taiwan to my husband and son many years ago. They both loved the country, and we have returned many times since. This trip was to celebrate Lunar New Year, and the hotel did not disappoint. It even hosted a Lion Dance and various other arts and crafts activities in the lobby. Food was good. We ate in the Café where the food was varied and tasty. We also enjoyed the buffet lunch at Irodori where we were assigned the same table. Wonderful memories. We had breakfast each morning in the Club Lounge and found the offerings to be more than adequate. The best part of the trip was seeing Christine of VIP Services again. She was on leave the first two days, but she made a point of connecting with us on our last day. During her absence, Grace filled in and took good care of us. She even gave us a tour of the beautiful suite where we stayed on our first visit.
Wonderful Stay
I stayed in Grand Hyatt Taipei with my family for 4 nights and find that it is a fantastic hotel for vacation and business stay. Location is great and facilities and service from the staff is top notch. Special kudos to Jamie from VIP services and Elsa and Ivy from F&B for making the stay special. Thank you.
As expected of a 5-star hotel
Hyatt does not disappoint. Hotel location good for those ready to explore Taipei 101 and vicinity. Great view of 101 of course. Few minutes to nearest subways ( choice of 2 incl City Hall / Taipei 101 cum World Trade Center ).
Dont bother. The only thing 'Grand' about this place was the foyer.
I stayed here on my return to Taipei, after a couple of nights out of town. The only Grand thing about this hotel is the foyer. The greeting upon check-in was very sterile. This hotel was clearly catering to a very large number of guests (850 rooms), and you are just another number. There was nothing personal or special about check-in. Given the rating on this hotel, I was disappointed. The wall immediately adjacent to the toilet was filthy. After a similar experience at another hotel in Taiwan, I got into the habit of checking this. Faecal matter was evident on the wall, either by brown matter or drip marks. I don’t know what people do when they go to the toilet, but for something to be on the wall, that is disgusting. I didn't bother bringing to the attention of the hotel and instead cleaned it myself as I travel with disinfectant spray and wipes for this reason. If they can’t clean it properly to start with, then I can’t trust they will do it properly when I bring it to their attention. If I clean it myself, at least then I know it will be cleaned to a better standard. I would encourage your cleaning staff to be more attentive of this. I think they will be just as horrified as I was on what was found. If you want to have a sleep in beyond 6am, good luck. People are obviously getting there day started early and when they leave their room they let the door slam, which just reverborates through the floor. The light switches next to the bed were confusing. I just wanted the lamp next to my bed on, but it would not work unless I had teh master room light on.
Nice stay
The hotel is as usual top rated. Arrived very early from international flight and was really tired. But had to wait a few hours to get to check in. After check in everything is fine. Convenient location in the popular east section of town. Short walk to Taipei 101 and MRT station.
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